- Support Channels
📞 Phone Support:
+447717503239
Monday-Friday: 9:00 AM – 5:00 PM GMT
Saturday: 10:00 AM – 2:00 PM GMT
✉️ Email Support:
[email protected]
24/7 Availability | Response within 12 hours
📍 In-Person Support:
Percy Gardens Cottages, Tynemouth, North Shields, UK
By appointment only – please call ahead
💬 Live Chat:
Available on our website
Monday-Friday: 8:00 AM – 4:00 PM GMT
- What We Can Assist With
🛒 Order Support
Order status inquiries
Address changes (pre-shipment)
Payment issues
📦 Shipping & Delivery
Tracking information
Customs documentation
Delivery exceptions
🔄 Returns & Exchanges
Return authorization
Refund status
Product exchanges
⚙️ Product Support
Sizing recommendations
Usage instructions
Warranty claims
- Service Commitments
⏱ Response Times:
Urgent issues: Within 2 hours
General inquiries: Within 12 hours
Technical questions: Within 24 hours
🔒 Security Protocol:
Never ask for full payment details via email/chat
Two-factor authentication for account changes
- Limitations
What We Cannot Do:
Modify orders after shipment
Bypass customs procedures
Guarantee delivery times (carrier-dependent)
Provide technical support for third-party products
- After-Hours Assistance
For time-sensitive matters outside business hours:
Leave a detailed voicemail at +447717503239
Email [email protected] with “URGENT” in subject line
Use our Help Center for instant answers
- Quality Assurance
Our Promise:
✅ UK-based support staff
✅ Consistent service standards
✅ Continuous training on new products